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Lean six sigma

Lean Six Sigma: Achieving Operational Excellence

Improving service quality while controlling costs

In today’s demanding and increasingly competitive environment, businesses are constantly seeking ways to boost competitiveness and seize growth opportunities — while ensuring that risks and costs are kept under control at all times. This raises a number of issues such as:

• What strategies can be used to boost profitability and performance?
• How can cost controls be successfully combined with a customer-centric culture?
• What building blocks can be used to create value within an organization?

The Lean Six Sigma methodology provides a way to cut costs and improve service quality to deliver significant business benefits including:

• Limited operating risks
• Lower costs and optimal resource allocation
• Greater operating efficiency
• Higher quality and customer satisfaction

Initiating a cycle of continuous improvement

At Equinox Consulting, employees, projects, and the business are managed with one objective in mind: the constant quest for operational excellence.

We have built our success on the following factors:

• Ensuring a customer focus from the very start, in order to propose solutions that meet genuine needs
• Developing key performance indicators which are calculated automatically and can measure the effectiveness of operating processes
• Involving management and employees in planning and implementing customized solutions
• Addressing the root causes of problems rather than just dealing with the symptoms
• Creating an iterative improvement system led by employees

We deliver in-depth knowledge of our clients’ businesses coupled with a proven Lean Six Sigma track record

We recommend using Lean Six Sigma in conjunction with change management techniques to ensure the success of corporate projects.

At Equinox, we work with our clients to develop and implement business process optimization programs, and to introduce Lean Six Sigma methods. We strive to ensure that the methodology is adopted by and integrated into the organization.

Our high-quality Lean Six Sigma services are built on:

• In-depth knowledge of clients’ businesses, which enables our consultants to provide operational support during process optimization projects
• The skills of certified Lean Six Sigma Black Belts and Green Belts on the Equinox Consulting team
• A collaborative approach designed to ensure that all employees adopt the new methodology

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Sample projects

Capital markets

• Process optimization for corporate securities transactions from front office to accounting for a client prop desk
• Process optimization for securities and cash trading suspensions for a client’s prop desk

Securities and Custodianship

• Introduction of customer-driven processes for securities transactions and CRM activities for a custodian bank
• Business development for order processing, settlement, and delivery services on foreign securities exchanges as part of a custodian’s Lean Six Sigma program (for retail investors)
• More efficient cash flow management policies

Retail banking

• Streamlined account-opening processes